Zoopla Reviews
Authenticated and verified by TruthEngine®
Overall score: 3.26 / 5
To ensure comparability across review platforms, we calculate a time-neutral average rating for each site based on all publicly available star reviews. On Trustpilot, this all-time average is 3.3/5; this differs from Trustpilot’s live TrustScore (currently 1.5/5), which uses Trustpilot’s own recency-weighted algorithm.
After computing a time-neutral average for each platform (Trustpilot, Reviews.io, and Sitejabber), we combine them into a single cross-platform score by weighting each platform’s average according to its total number of reviews. This produces an overall rating of 3.26/5.
Other Platform Reviews
- Trustpilot: http://uk.trustpilot.com/review/www.zoopla.co.uk
- Sitejabber: https://www.sitejabber.com/reviews/zoopla.co.uk
Review Summary
How this summary is created:
Instead of focusing only on recent feedback, this summary is based on a representative sample of reviews for each rating level (1★-5★), covering the full period of available data.
Reviews are proportionally selected from each year, ensuring that both older and newer customer experiences are considered. (stratified sampling) Only reviews containing a minimum number of words are included, so that the summaries reflect substantive feedback rather than one-word comments.
This method provides a more balanced and authentic reflection of how customers have experienced the company over time, rather than being skewed by recency bias or outlier events.
Note: The following summaries were generated using AI based on publicly available customer reviews. The AI system identifies recurring themes within a stratified sample of reviews across all rating levels (1★-5★). No individual review was altered, and users can read the full, unedited reviews on the original platforms. This summary is intended to provide an overview, not a replacement, of individual customer feedback.
Summary of 1★ Reviews
Many users report highly inaccurate property valuations, often far below local estate agent estimates or inconsistent with nearby homes. A recurring issue is the inability to correct wrong details such as house type, location, or number of rooms. Reviewers frequently mention poor customer service, saying emails go unanswered and responses are automated or unhelpful. Several note technical problems with the website or app and unreliable search results when enquiring about rentals. Some raise concerns about misleading listings, spam messages, or data shown without consent. Overall, 1-star reviews reflect widespread frustration with inaccurate data, weak support, and reduced platform reliability.
Summary of 2★ Reviews
Many users find property valuations unreliable, with large, unexplained price differences and frequent changes. Several mention poor search filters and outdated listings, making it hard to find relevant results. Others report unanswered enquiries and limited agent responses. Some note the site and app feel clunky and confusing to use. Overall, 2-star reviews highlight inaccurate data, weak functionality, and low responsiveness, though some still find Zoopla useful for basic browsing.
Summary of 3★ Reviews
Users find Zoopla helpful but unreliable. Many mention inaccurate valuations, outdated listings, and unresponsive agents. Search filters are often imprecise, showing irrelevant or unavailable properties. Some miss removed features like Street View or past sale data. Overall, 3-star reviews, many users still describe Zoopla as a generally good resource for browsing and researching, appreciating its layout and market insights, but needing better accuracy and updates.
Summary of 4★ Reviews
Users find Zoopla easy to use, informative, and reliable for property searches. Many praise its clear layout, alerts, and market insights. Common suggestions include better filters, faster updates, and clearer property details. Some note slow agent responses, but overall, 4-star reviews reflect strong satisfaction with minor usability issues.
Summary of 5★ Reviews
Users highly praise Zoopla for being easy to use, reliable, and informative. Many appreciate its accurate listings, helpful alerts, and detailed market insights like sold prices, valuations, and area data. Reviewers commend fast, friendly customer service and say the site helps them buy, rent, or sell properties efficiently. Common highlights include the clean design, quick updates, and useful filters. Overall, 5-star reviews reflect strong trust and satisfaction, with Zoopla seen as a go-to platform for property searches and market guidance.
Overall Summary
Overall, Zoopla is seen as a popular and easy-to-use property platform that offers comprehensive listings, useful market data, and helpful alerts for buyers, sellers, and renters. Users value its property valuations, sold price history, and area insights, calling it an informative and convenient one-stop resource.
However, many also report inaccurate or outdated valuations, duplicate or misleading listings, and limited search filters that don’t always match user preferences. A recurring frustration is unresponsive estate agents and slow listing updates.
Zoopla is regarded as a reliable and feature-rich tool for property research and browsing, but data accuracy, search precision, and agent responsiveness remain its main weaknesses.