WEBSITE TERMS OF USE
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
What is the Truth Engine?
The Truth Engine uses its unique proprietary algorithm to statistically analyse data from publicly available sources. The algorithm uses the data set to identify unusual factors that may indicate that one or more reviews are not genuine. Factors include an unusually large number of reviews being posted at the same time, or coming from user accounts with no, or minimal, previous or subsequent history. This process rewards organisations which do not artificially boost their ratings, and helps to repair any damage done by malicious derogatory reviews.
The Truth Engine aims to give consumers an objective view of the probable reliability of a set of reviews (“Result”). This helps consumers form their own view on the Result of the algorithm. The accuracy of the Results will depend on various factors, including the quantity of reviews available for analysis in any particular case.
We do not guarantee the accuracy of the Results, and therefore advise users not to base their purchasing choices solely on information obtained through our site.
What's in these terms?
These terms tell you the rules for using our website truthengine.com (our site).
Who we are and how to contact us
Truthengine.com is a site operated by Genuine Technologies Ltd ("We"). We are registered in England and Wales under company number 14849722 and have our registered office at 10 Stevens Lane, Claygate, Surrey, KT10 0TE.
To contact us, please email hello@truthengine.com.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
- Our Privacy Policy. See further under How we may use your personal information
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 31 May, 2023.
We may make changes to our site, or suspend or withdraw our site
We may update and change our site from time to time.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted or error-free. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. You must keep your account details safe
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@truthengine.com
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
- You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
- Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
- You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
- If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Acceptable use restrictions
You must not:
- use our site or the Results in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into our site or any operating system;
- infringe our intellectual property rights or those of any third party in relation to your use of our site;
- transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of our site;
- use our site in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; or
- collect or harvest any information or data from our site or our systems or attempt to decipher any transmissions to or from the servers running any of our services.
This site, its content and any services provided in relation to the same is only targeted to, and intended for use by, individuals located in the UK. By continuing to access, view or make use of this site and any related content and services you hereby warrant and represent to us that you are located in the UK. If you are not located in the UK, you must immediately discontinue use of this site and any related content and services.
Use of the site’s content
The Result(s) presented through our site and all other content are provided for general information only. They are not intended to amount to advice on which you should rely nor provided for any specific purpose. We recommend seeking professional or specialist advice before taking, or refraining from, any action or taking any decisions on the basis of the content on our site.
Although we make reasonable efforts to update the information available on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. You should check any terms of use or privacy policies on such third party websites to ensure you know what terms may apply to you as a user of those third party sites.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
How to complain about or report content
If you wish to complain about any content on our site, data sourcing or any other matter, please contact us at hello@truthengine.com.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site;
- use of or reliance on any content (including, but not limited to, Result(s)) displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, or for any losses, including lost expenses resulting from your reliance on the Result(s).
GENERAL
How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
- You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
- You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
- You must not establish a link to our site in any website that is not owned by you.
- Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact hello@truthengine.com
Which country's laws apply to any disputes?
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Our trade marks
“Truth Engine” is a UK registered trade mark of Genuine Technologies Ltd. “TRUTH ENGINE” and the Truth Engine Logo are unregistered UK trade marks of Genuine Technologies Ltd. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site .
Genuine Technologies Ltd
May 2023